All problems with Microsoft products such as OneNote or SDS that has nothing to do with UMS must be assigned to Microsoft.
inLogic can assist in creating support cases as a billable service, we recommend you do it yourself in order to save money.
- Login with your global admin account to https://admin.microsoft.com/AdminPortal/Home#/homepage
- Under "Support" you create a new servicerequest via mail or phone
- Upload up to 5 documents that describe the problem and what investigations you have done and when you can be contacted by phone
- Microsoft will decline documents containing user credentials
- Be patient, within a couple of hours you will probably be contacted by an english speaking supporter